Time-Saving Options for Managing Your Electric Account Online

Between work, family and friends, there really isn’t enough time in the day. That’s why we’re always working to improve the ways customers like you can interact with your electric company. Our goal is to give you the flexibility to easily and quickly manage your electric service the way you prefer.

“We understand time is a precious commodity for our customers and that quick and simple interactions are key to delivering an excellent experience,” said Michelle Henry, senior vice president of Customer Experience at FirstEnergy. “By regularly innovating our customer tools, we are making our customers’ overall experience seamless and more convenient.”

Here are just a few of the time-saving options available to manage your electric service online:

My Account, Your Convenience

Our recently redesigned My Account gives you the power to manage nearly every aspect of your electric account anytime, anywhere. With an online account, you can:

Update your contact and payment information
Enroll in electronic billing
Report an outage and check the status
Sign up to receive text or email alerts with billing reminders and other topics
Analyze your usage
View your billing history

Pay Your Way

Included in our efforts to make managing your electric account easier is offering you more ways to pay your bill and manage your budget.

You can make a payment online at your convenience using bank drafts, debit/credit cards, Apple Pay® and Google Pay®. When you’re in a hurry, our Guest Pay option is a fast and easy way to make a payment with just the phone number and zip code associated with your account, without logging in.

When you need flexibility, Partial Payments allow you to make as many partial payments toward your balance as needed before the due date to help manage your monthly expenses. Additionally, Boost Pay is a quick and convenient tool to request and receive help paying your bill from friends or family through a unique link.

Learn more about our payment options and programs.

Helpful Tools for Outages

Instead of calling 1-888-LIGHTSS, you can report your outage by texting OUT to 544487 (LIGHTSS) from a cell phone registered to your account. You can also report an outage online using your account number or phone number, or use your device’s GPS to report an outage based on your current location.

For status updates, simply text STAT to 544487 or visit our outage map.

Make Your Move Online + Other Service Requests

We know moving can be stressful, but managing your electric account doesn’t have to be. Whether you're moving across town or across the country, you can easily start, stop or transfer service online.

You can also let us know about lighting problems such as streetlights that need addressed, and even request electrical work.

Get Virtual Assistance

If you’re looking for help and not sure where to start, our chat bot is a great place to get automated help online. Located in the bottom right corner of the website, you can use the chat bot to ask questions that will point you in the right direction for whatever you may need.

Here to Help

Though there are ways to handle almost any issue online, there is always the possibility that you may need to bring an issue or request to our direct attention, and our team looks forward to assisting you. If you don’t have time to call, you can complete our Contact Us form and we’ll be happy to help through email, giving you the flexibility to communicate with us on your time.

For more ways to easily and conveniently connect with your electric company, visit firstenergycorp.com.